iArchiiArchi / Support
Contact & support
A direct contact for your account, architecture models and privacy requests.
Product and account help
Send the sign-in email address, a description of the issue and relevant steps to reproduce it. Share screenshots only after removing private model content or credentials.
yehkuanyew@gmail.comPrivacy and account deletion
Use the same contact address for access, correction, export or deletion requests. We may need to verify account ownership before taking action.
Billing, refunds and cancellation
When paid plans are available, use the management link in your Paddle receipt or contact Paddle’s buyer support. iArchi can help with product access or coordinate a refund request.
Read the refund and cancellation policyReport a security issue
Email a brief description and enough information for us to investigate safely. Do not send live passwords, access tokens, card details or another user’s private data.
Email a security reportService operator
Guangyao Ye (叶光耀), an individual based in Mainland China, operates iArchi under the iArchi product name.
Support and privacy contact: yehkuanyew@gmail.com. Support is provided by email; early access does not include a guaranteed response time or 24/7 support.